Privacy Policy

Last Updated: [Insert actual website publication or revision date]

1. Who We Are

This Privacy Policy describes how The Restoration Company, Inc. (“TRC,” “we,” “our” or “us”) collects, uses and shares personal information through www.trcil.com, our online contact forms and related customer communications. Our business address is 3203 Sunset Avenue, Waukegan, Illinois 60087. Contact us at info@trcil.com or 855-625-6911.

2. Information We May Collect

Depending on how you contact us or use our services, we may collect names, email addresses, telephone numbers, property addresses, service requests, photographs, damage descriptions, project records, insurance or claim information that you choose to provide, billing and contract records, and communications with our staff. Website-related information may include IP address, browser/device data, referring pages, approximate location derived from IP address, cookies and usage analytics where enabled.

3. Sources of Information

We may receive information directly from you, an authorized representative of the property owner, property managers, insurance professionals who are authorized to communicate with us, service vendors working on a project, and technologies used on our website. We ask that you provide information about other individuals only when you are authorized to do so.

4. How We Use Information

Respond to inquiries, evaluate service requests and schedule appointments.
Prepare estimates, contracts, work orders and project communications.
Provide restoration, remediation, contracting and related support services.
Document work, issue invoices and communicate with authorized insurers, adjusters or loss-payee representatives.
Operate, secure, analyze and improve our website and business processes.
Send service-related updates and, with any required consent, marketing messages.
Maintain business records, protect our rights and comply with applicable legal obligations.

5. When We Share Information

We may share information with employees, subcontractors, project consultants, service providers, payment processors, hosting providers, website analytics vendors, and insurance or property representatives when needed for the purposes above and permitted by law. We may also disclose information in response to lawful requests or in connection with a business transfer. We do not claim that every disclosure is a “sale” or “sharing” under any particular state law; whether such definitions apply depends on our actual use of analytics, advertising tools and data recipients.

6. Cookies, Analytics and Advertising

Our website may use essential cookies and, if enabled, analytics or marketing technologies that collect information about website visits or interactions. Browser controls and any available cookie-preference tool may allow you to limit some technologies. The website administrator must identify the actual vendors in use and implement any notices or opt-out mechanisms required by applicable laws before publication.

7. Telephone, Email and Text Communications

We may call or email you in response to your request and to administer a service engagement. If we offer optional promotional text messages, we will provide any required separate opt-in and unsubscribe instructions. Consent to marketing communications is not a condition of purchasing our services. Standard carrier message and data rates may apply to text messages.

8. Data Retention and Security

We retain information for as long as reasonably needed for the purposes described here, including project administration, recordkeeping, dispute resolution and legal compliance. Retention varies by record type and applicable requirements. We maintain reasonable administrative, technical and physical safeguards, but no security method is guaranteed to prevent every incident.

9. Your Privacy Choices and Rights

Subject to applicable law and identity verification, you may ask us to access, correct or delete certain information, or withdraw an optional marketing consent. Residents of states with applicable consumer privacy laws may have additional rights and options, including rights related to certain data disclosures or targeted advertising where relevant. We will review requests under the laws that apply to our business and your request.

To submit a privacy request, email info@trcil.com with “Privacy Request” in the subject line or call 855-625-6911. We may need additional information to verify the request before acting.

10. Third-Party Sites and Embedded Tools

Our website may link to third-party websites or include embedded maps, forms, review widgets or other services. Their privacy practices may differ from ours. Please review the notices provided by those third parties.

11. Children’s Privacy

Our website and contracting services are intended for adults seeking property-related services and are not directed to children under 13. If we learn that we collected a child’s personal information without the authorization required by law, we will take appropriate steps to address it.

12. Changes to This Policy

We may revise this policy to reflect changes in our services, technology or legal obligations. The version posted on our website will identify its updated date.

13. Contact Information

The Restoration Company, Inc. | 3203 Sunset Avenue, Waukegan, IL 60087 | info@trcil.com | 855-625-6911